We are proud to announce that SHC closed its fiscal year 2019 with its highest talent satisfaction ratings yet. In Q4 of fiscal 2019, the company’s Net Promoter Score elevated it to World Class service status. As a point of comparison, SHC’s satisfaction rating of 71.4% was significantly higher than the Healthcare Staffing Industry NPS average of 19%.
“SHC is focused on providing world class service to everyone we work with,” said Lesa Francis, President and CEO. “Our team is passionate about exceeding expectations and it’s great to see that our talent feels we are going above and beyond for them. But rest assured, we will not stop there. Our goal is to continue to raise the bar so that we are setting the standard for excellence in our industry.”
SHC has partnered with ClearlyRated to conduct regular surveys of the healthcare professionals working with them. Earlier this year, SHC won the prestigious Best of Staffing Client and Talent awards. Best of Staffing winners have proven to be industry leaders in service quality based entirely on ratings by their clients and the candidates they’ve helped find jobs. Less than 2% of all staffing agencies in the U.S. and Canada have earned the Best of Staffing Award for service excellence.
If you’d like to share the “SHC Way” with friends, colleagues, or any other healthcare professionals, please join our Share the Care referral program and earn up to $1000 for every person you refer that goes to work with us.