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Supplemental Health Care CEO to Highlight Relationship Between Workforce Management, Clinical Effectiveness

Elkin to join CNO from Boston Medical Center for presentation at VITAL2015

PARK CITY, UTAH (June 25, 2015) – As the demand for quality healthcare talent grows, so does the need for a symbiotic relationship between the healthcare facility and its workforce-management partner.

Janet Elkin, president and CEO of Supplemental Health Care, will be speaking today at VITAL2015 -- America's Essential Hospitals' annual conference in San Diego with Nancy Gaden, senior vice president and chief nursing officer at Boston Medical Center. In their presentation, entitled “3 ½ Tips to Exceptional Workforce Planning,” the duo will discuss how their in-depth partnership and closely aligned efforts ensured clinical effectiveness during BMC’s recent EMR conversion.

“Working with the largest safety-net hospital in New England, our team knew the urgency of Boston Medical Center’s workforce-management needs and patient care requirements,” Elkin said. “Supplemental Health Care worked very closely with Nancy Gaden and her team to leverage our expertise and successes as a Managed Services Provider and in float-pool management while building out support for their Epic conversion. The true secret to our success is the closely-aligned relationship we share which allows us to anticipate their needs before they’re vocalized.”

Some of the key ways the team at Supplemental Health Care and Boston Medical Center created such a pivotal program include:

  • Planning ahead. Supplemental Health Care started early in preparing to meet the workforce-management needs of the community hospital network. This included evaluating BMC’s vendor partnerships and expanding support where needed to provide a solid foundation of candidates at the right time.
  • Process with a purpose. The two teams worked closely together to define processes built on flexibility and a sense of urgency. All of the processes needed to be talent-friendly by removing roadblocks and delays in the overall interview and hiring process.
  • Expecting everything. With an internal champion, Supplemental Health Care was able to have both constant oversight and an advocate for its role within the healthcare system. This allows for continual review and quick adjustments when new needs, issues and extensions arise while not losing sight of the end goal: quality patient care.
  • Leverage key learnings. At the end of the contract, Supplemental Health Care and BMC took time to sit down and evaluate successes and possible expansion opportunities. Both teams measured against the target goal of the agreement and created key takeaways from the project for both teams to utilize together in the future.

Elkin and Gaden will share details of the project with attendees from nationwide public healthcare facilities across the country.

“With constant change in the needs of healthcare facilities, staffing agencies such as Supplemental Health Care are able to provide a unique perspective and team of recruiters laser-focused on meeting the needs of the facility,” Elkin said. “This frees the management team at healthcare facilities to focus on providing quality patient care with the knowledge that the best talent available is filling the available open roles.”

Boston Medical Center is a 482-bed community hospital with 14 community health centers throughout the Boston metropolitan area. It is the largest trauma and emergency services facility in New England and employs more than 5,000 healthcare workers and support staff. Boston Medical Center also serves as the primary teaching hospital for Boston University and conducts more than 860,000 outpatient visits annually.

About Supplemental Health Care

Since its inception in 1984, Supplemental Health Care has served as a comprehensive workforce solutions provider that delivers customized strategies to address staffing challenges faced by healthcare organizations nationwide. Leveraging a selection of business solutions such as Recruitment Process Outsourcing, Managed Services, PRN Pool Management and Contingent Staffing, Supplemental Health Care utilizes its deep staffing expertise to deliver wide ranging and creative workforce strategies that afford organizations better access to skilled clinical and non-clinical healthcare professionals.

Supplemental Health Care maintains an extensive local office network of more than 58 offices in major U.S. markets and four fully-integrated national divisions: Travel Nursing, Travel Therapy, Supplemental Physicians and Advanced Practice. Visit to learn more.

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